Frequently Asked Questions

Q. What kind of payment modes are available ?
A. We use STRIPE Payment Gateway to process payments. Debit Cards & Credit Card Payments are accepted online. If Indian guests would like to pay through UPI or Net Banking, kindly email us and we will provide the details. We also accept payments in USD, EURO & GBP through wire transfer.

Q. How long will it be for me to receive the reservation details after the booking?
A. For sightseeing package tours listed on the website and bookable through the website, reservations are Instant. You will receive the booking voucher instantly.
For customized tour, depending on the customization and subsequent bookings required, it will take 2 to 3 days for the voucher to be sent to the guests.

Q. What time will be the pick-up from Bangalore or Mysore ?
A.
Driver will pick-up the guests from Bangalore or Mysore after 9.00 AM on the pick-up/tour start date. Check-In time at the Hotel in Mysore is at 2.00 PM. But if the guests are arriving later than 9.00 AM, then the driver will pick them as per their time of arrival. The driver will change the itinerary to suit the timings and make sure that all the sightseeing spots are covered accordingly.
If guests are arriving from Chennai or Hyderabad by train and would like the driver to pick them up early morning at 6.00 from the railway station then it is possible. After picking up the guests in early morning, the driver can take the guests to a nearby hotel or lodge to freshen-up for few hours. The hotel rooms are provided for 2 to 3 hours to stay and freshen-up. And will cost around 500 to 700 Rs.

Q. What languages the driver can speak ?
A.
Our drivers can speak in English, Hindi, Kannada, Tamil and Telegu.

Q. Do all packages include dedicated tour guide ?
A.
No. Dedicated Tour Guide is an optional service. For the sightseeing tours listed on the website, our drivers act as the tour guides. But if you wanted a dedicated and personal tour guide, who will accompany and escort you during the tour, then you need to contact us before making the reservation.

Q. What is the best time to visit Mysore ?
A. Mysore is a must visit tourist location in Karnataka and is visited by tourists through of the year. Mysore has Tropical savanna climate.
Summer is from March to May. The hottest months are during this time.
The Rainy season lasts from June till October. Mysore usually receives moderate rains, and the rains stop by August, so even monsoons are a great time to visit Mysore and indulge in sightseeing.
Winter last from November to February and it is one the best months to visit Mysore.

Q. What is the cancellation and refund policy ?
A.
The guests can cancel their booking anytime before 48 hours of Check-In Date. No cancellation is allowed within 48 hours of Check-In. If there is a possibility to postpone the booking(i:e; If the accommodation provider will allow postponement), then the guests can postpone the booking to future available dates. Extra charges maybe applicable if the room prices have increased for the future dates.

As the guest/customer is booking a package tour with us, the amount of refund payable will depend on the cancellation and refund policies of the accommodation providers like Hotels, Homestays & Resorts and other service providers like cab & activity providers. Refunds, will be credited back to the bank account of the guests as soon as we receive the refunds from accommodation and service providers. 5% of the amount will be treated as cancellation charge and the rest of the amount received by us, will be credited back to the guest.